John Robb's Weblog
Thriving on rapid change.
        

K-Log Productivity: Time to find and availability

An oft quoted statistic is that "knowledge workers spend 35% of their productive time searching for information, while 40% of the corporate users report that they cannot find the information they need to do their jobs on their Intranets" (source:  Working Council of CIOs).   The Delphi group estimates that this costs the average 20,000 person organization $720 million a year ($120,000 all in cost per employee equates to $36,000 per employee spent searching).

There are two likely reasons for this:

  1. The information they are looking for is scattered across multiple systems or stored in information silos.  It is therefore not accessible.
  2. The information is available but the search tool/KM system they are using is either not easy enough for the average user to use -- or -- is not able to provide high quality results due to a lack of contextual information.
  3. The information is not digital and therefore is not available.  Lot of information and knowledge falls below the "document" threshold and is therefore not available in published form. 

K-Logs provide a cost-effective solution to this situation.  Here's how:

  1. K-Logs break down information silos.   How?  Two ways.  First, by allowing individuals to post information locked in desktop information silos.  For example:  e-mail systems (e-mail to weblog), desktop document stores (post document to weblog), desktop multimedia (post file to weblog), bookmark lists (post link to weblog), and pictures (post picture to weblog).  K-Logs can also absorb and post data drawn from external resources such as Web applications and RSS newsfeeds (both traditional and from applications).
  2. K-Logs simplify finding information.  All information posted to K-Logs is made to the Intranet where they can be easily searched by standard search engines.  Additional data such as Google's Pagerank and other filtering mechanisms that leverage the combined wisdom of employees publishing to their K-Logs, make it easy to find relevant information.  Finally, the presence of employee K-Logs increases the chance that experts will emerge.  These experts, via their K-Log, provide a ready reference of information and insight related to their area of focus (and if all else fails, a person that can be quickly contacted for an answer -- K-Logs are your internal business card).
  3. K-Logs radically increase the possibility that meaningful information and knowledge will be captured and archived on the Intranet.  There isn't another system that even comes close.  K-Logs provide employees with a system that is easy to use (virtually zero training), immediate benefits, and enhanced personal prestige/value. Additionally, K-Logs can be used continuously on an ad hoc or project by project basis, as a result they are very flexible and horizontal in their utilization (increases the potential that they will be used).  Finally, posts to a K-Log are of indeterminant length and composition.  They can be as long as a research paper or as short as a single line of text with a link (this makes it possible to capture knowledge and information below the document threshold).



© Copyright 2004 John Robb. Click here to send an email to the editor of this weblog.
Last update: 9/4/2004; 5:28:52 PM.